Service

"RAPIDLY"SERVICE
  • SURAPID is the best service provider for your building and transportation solution

    40 years of development and technology accumulation

    Safety, Reliable,Luxury and Energy saving solution

    Excellent capacity of lean manufacturing


    We provide the most appropriate products and solutions for customers,in order to fit their requirements in safety,high efficiency,energy conservation and other aspects.At the same time,with continuous innovation capacity of technology,design and development,Surapid provides customized service to the clients.Surapid will become the designer,provider and maintainer of new lifestyle in elevator industry.


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  • SURAPID innovation and development are with you

    Technical innovation is the powerful engine of company development and the important cornerstone to build a strong SURAPID.

    Every year more than 10% of sales revenue invested to the research and development of elevator.


    We emphasize independent research and innovation, delivering reliable, client-focused products and solutions that create added value. While staying aligned with technological trends and collaborating closely with leading universities, we accelerate innovation and knowledge integration. At SURAPID, we believe people drive creativity, and we are committed to building a culture that embraces experimentation and enterprise, striving to become a true cradle of innovation.


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  • SURAPID has advanced manufacturing and installation integration management system

    SURAPID provide clients with professional services in the each stage of project

    SURAPID has the most professional installation team,and also firstly conduct system management to cooperation in the colleague


    We are committed to excellence in both our products and services. Our elevator services are backed by a comprehensive engineering training system that covers installation supervision, management, and adjustment. Quality management is central to our operations, encompassing safety controls, quality assurance, customer satisfaction, an installation access system, and training evaluations.


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  • SURAPID has 24 hour customer service center

    Free parts for replacement during warranty

    Life-long remote guidance

    Can send professional engineers to your side


    Call centers,technical team and spare parts center form trinity complete service system,respond to clients resort during the whole day.Even facing the severe situation,also can solve the problem for client at first time 


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  • SURAPID has a professional maintenance service system

    Preventive maintenance,half,quarter,half-year and annul grading adjustment and maintenanace.


    SURAPID has the maintenance team with professional skills and first-class service concept.


    Long-term strategic cooperate with Optimax,Forvors (other brands of XIZI group)...Ensure a steady supply of parts.


    The company has a expert team with professional expertise to provide whole process service.

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Help Our Customer To Success By

  • Pre-SaleTailored Consultation & Planning

    Our professional team provides one-on-one consultations to understand your building needs and usage scenarios. We offer customized elevator solutions, including technical advice, layout optimization, and early-stage coordination with your construction plans. Every project starts with clear planning to ensure a seamless experience.

  • In-SalePrecision Production & Real-Time Coordination

    We adopt standardized production procedures, strict quality control, and real-time monitoring throughout the manufacturing process. Our production is fully synchronized with your construction timeline to ensure timely delivery and efficient on-site integration. Advanced equipment and lean manufacturing guarantee product quality and consistency.

  • After-SaleFull-Cycle Support & Rapid Response

    SURAPID offers lifetime 24/7 online support, free replacement parts during the warranty period, and professional engineer dispatch when needed. We maintain a nationwide service network, strict factory inspection before delivery, and dedicated hotline services. Every stage—from delivery to maintenance—is backed by responsive, expert care.

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